Case study

What does an operational review look like in the real world?

The following is an excerpt from an analysis Virkum delivered for an Icelandic contractor with approximately ISK 1.6bn turnover and 37 FTEs.

Estimated earnings improvement

ISK 50m/year

Most likely scenario — without additional turnover or headcount growth. Virkum's analysis showed realistic earnings improvement of ISK 25–80m per year through formal subcontractor governance, clearer structure and targeted automation.

Operating revenue

1,592m ISK

↑ 18.4%

Annual earnings

204m ISK

↑ 21.9%

Earnings ratio

12.8%

↑ 0.4 pp

Purchased services

257m ISK

↑ 54.0%

Strengths

Profitable operations, strong equity position (50.1%), stable gross margin (66.6%) and improved efficiency per FTE. Revenue per FTE rose from ISK 33.7m to ISK 42.5m — a 26% increase over two years.

Risk factors and opportunities

Growing reliance on subcontractors (purchased services up 54% year-on-year), unclear processes for managing purchased services, and increasing need for formal management routines alongside a planned corporate split.

Three scenarios for the next 12 months

Same turnover — different earnings depending on how well improvements land. Assumptions are based on how much time converts into improved earnings.

Conservative scenario

Earnings ratio

12.8% → 14.3%

~ISK 25m/year

Most likely scenario

Earnings ratio

12.8% → 15.8%

~ISK 50m/year

Optimistic scenario

Earnings ratio

12.8% → 17.8%

~ISK 80m/year

Virkum priority actions

Most urgent · 30 days

Formal process for subcontractor governance

Purchased services grew 54% in one year and now represent 16% of operating revenue. Without a formal process for selection, pricing and follow-up, margin erodes on every project.

30–90 days

Digital time tracking and standardised quoting

A mobile time-tracking solution and standard pricing based on real data saves ~10 hours/week combined for project managers and sales — and improves quote accuracy.

30–90 days

Real-time management dashboard

Automated dashboard for revenue, project profit, receivables status and staff utilisation. Replaces manual monthly reports and improves shareholder decision-making.

After 90 days

Structured customer database (CRM)

Existing customers are the most valuable sales channel — retention and renewals cost a fraction of new sales. Without systematic follow-up, that opportunity is left unused.

Closing note from Virkum

The company is well run and profitable. The analysis is therefore not about correcting poor management, but about opportunities to lock in current performance and prepare the company for the next operational phase — without increasing turnover or headcount.